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hana_naza

hana_naza

Saturday, January 23, 2010

People Skills

PeopleSkills are the ability to understand and communicate with others, as described in the books HowToWinFriendsAndInfluencePeople by DaleCarnegie. and the unfortunately out of press People Skills by Robert Bolton


People Skills 101
  • Accept criticism without taking it overly personally. 
  • Criticize ideas, not people if possible.
  • Make a point to learn and remember everybody's name, even if you have to write it down or use memory association games.
  • Greet everyone in the morning with a pleasant "hello".
  • Being liked is sometimes more important than being right. Kissing-up works.
    • That's true, and sometimes the converse is also true. Trying to win the approval of others doesn't necessarily gain you their respect.
    • It has to be legitimate compliments, not forced ones. See next:
  • Focus on the good in others, not the bad.
  • Compliment others sincerely.
  • Avoid "tech talk" when talking to managers and customers if possible. They usually don't want to hear details unless they can do something specific with the information.
  • Trim your nails, shower, and wear clean clothes.

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